Wellness/Preventive Care Benefits
Treatment from In-Network providers for most wellness and preventive care services are covered at 100% with no cost to you. If non-routine or non-preventive care is added at the time of treatment, such as additional tests, procedures or lab work, then the cost may be subject to copays, deductibles and coinsurance.
Using these benefits is an excellent way for you to take care of you! For additional details about preventive care benefits, see the benefit documents on our benefits microsite, Operation Smile Company Benefits.
To receive coverage, your provider will need to code preventive services as wellness and preventive care. If you have any questions about how your claims for preventive care are managed, contact Cigna at 888-806-5094 or visit www.mycigna.com.
Home Delivery with Express Scripts Pharmacy
Choose Express Scripts Home Delivery for a convenient option if you’re taking a medication on a regular basis to treat an ongoing health condition. Benefits of using Express Scripts Home Delivery include being able to manage, order, track and pay for your medications on your phone or online; standard shipping at no extra cost; fill up to a 90-day supply at one time; automatic refills or refill reminders so you don’t miss a dose; helpful pharmacists available 24/7; and flexible payment options.
Switch to Express Scripts Home Delivery on your myCigna account, by asking your Dr.’s office to send your prescription to them or by calling Express Scripts Pharmacy at (800) 834-3784.
Cigna Virtual Care Resources and Digital Tools
Cigna offers a comprehensive suite of convenient virtual care options – available by phone or video whenever it works for you.
Virtual Visits:
Virtual Visits: Best of all, virtual care from MDLIVE board-certified doctors is available to employees and their eligible dependents as part of their health benefits. MDLive Urgent care is provided at 100%. Access MDLIVE by logging into mycigna.com and clicking on “Talk to a doctor” (You can also call MDLIVE at 888.726.3171 — no phone calls for virtual dermatology) RecoveryOne Virtual Physical Therapy: Relieve back, joint, and muscle pain from the convenience of home with personalized exercise therapy and physical therapist support — at no additional cost. For additional information visit, recoveryone/cigna
Behavioral/Mental Health Services:
You have access to 229K+ Behavioral health and substance use providers. Whether you’re dealing with behavioral health condition, going through a rough time or looking for support.
Cognitive Behavioral Therapy (CBT) and positive psychology-based app
You can find the one that fits your needs, either in person or virtually. Go to my.cigna.com/web/public/guest >Find Care & Cost Search for “BehavioraI HeaIth Counselor” under “Doctor by Type” CaIl to make an appointment with your selected provider in-network provider. Includes Happify & iPrevail, and 3 face to face EAP visits with emotional well-being package. Cigna has the largest Virtual Network including Headspace, Talkspace, Meru, Brightside, Equip, Monument
Save on Specialty Pharmacy: Provides select Specialty RX to YOU at $0 cost.
Find a doctor:
1. Go to Cigna’s Find a Doctor tool online, hcpdirectory.cigna.com
2. Select “Employer or School” for how you’re covered
3. Enter the location where you’d like to search
4. Choose the type of provider or facility that you want to search for
5. Login to your myCigna account or continue as a guest
6. If you continue as a guest, select “OAP … Open Access Plus” under Medical Plans
(or “DPPO/EPO … Total” under Dental Plans)
7. Filter your search results
Omada: A personalized program that empowers you to achieve your health goals. Combining data-powered human coaching, connected devices, and curriculum tailored to your specific circumstances, the program is designed to help you build healthy habits that last.
Case Management Programs: Take advantage of our personal services to help you with your personal health needs. A Cigna case manager, trained as a nurse, can work
closely with you and your doctor to check your progress. You can get help with conditions and illnesses, such as cancer and end-stage renal disease, as well as with neonatal care and pain management. This includes Cigna Healthy Pregnancies, Healthy
Babies Program.
You also have access to My Health Assistant on myCigna.com to help you.
Cigna Pathwell Bone & Joint for Musculoskeletal Condition Support: Cigna Pathwell Bone & Joint, a Condition-Specific Care program, helps employees with spine, hip, knee, or shoulder pain get on the right treatment path and reduce unnecessary surgeries.
Employees will have access to designated providers who meet quality and cost criteria,
a clinical navigation experience supported by a clinical care advocate that helps them
make the right decisions about their care, and benefit design that rewards customers for
optimal choices in their care.